Privacy policy

This Privacy Policy explains how CROWN TRUST collects, uses, stores, safeguards, and processes your personal data when you visit our website, complete a consultation scheduling form, submit information through advertisements, or contact us via hotline, email, LinkedIn, Facebook, or any other communication channels operated by us.

We are committed to processing personal data in a transparent manner, for legitimate purposes, and strictly within the scope necessary to provide real estate investment advisory services, assist remote clients, and comply with applicable laws, including the Law on Personal Data Protection No. 91/2025/QH15 and Decree No. 356/2025/ND-CP guiding its implementation.

1. Role and Scope of Operations

Crown Trust operates as a real estate investment advisory firm utilizing a buyer-side advisory model — representing the buyer rather than property developers — specializing in serving foreign investors and overseas Vietnamese purchasing real estate in the Eastern region of Ho Chi Minh City.

Crown Trust operates on the basis of agency distribution registrations with select developers to access primary market inventory, while simultaneously offering legal advisory referrals, transaction support, and asset management services for remote property owners. Crown Trust transparently discloses that it receives sales commissions from developers upon transaction completion; clients are not required to pay this fee.

Unless explicitly stated in writing, the website https://crowntrustglobal.com/ is not the official website of any property developer. Information regarding projects, sales policies, price lists, construction schedules, legal status, or foreign ownership quotas is subject to change from time to time and must be re-verified with our advisory personnel or through official documentation provided by developers.

2. Categories of Information We May Collect

Depending on the specific form or communication channel used, we may collect the following categories of information:

• Basic Identifying Information: Full name, phone number, email address, nationality, and place of residence.
• Investment Preference Information: Projects of interest, property types, estimated budget, intended timeline for acquisition, investment horizon (6–12 months), and intended ownership structure (foreign individual / overseas Vietnamese / corporate entity).
• Communication Information: Consultation content, history of discovery calls, requests for Market Intelligence Briefs, and project site visit appointments.
• Technical Information from Website Access: IP address, device type, browser, operating system, pages viewed, time spent on site, and referral sources.
• Information from Advertising Platforms or Third Parties: Customer data voluntarily provided via LinkedIn, Facebook, Google, YouTube, landing pages, or CRM systems.
• Legal/Immigration Information: Collected exclusively when clients voluntarily engage our Legal Advisory referral services..

We do not actively request sensitive information—such as passport numbers, bank account numbers, passwords, OTP codes, or payment card details—through standard consultation forms or general landing pages.

4. Basis and Scope of Consent

By filling out forms, scheduling consultations, sending email, calling, or continuing to use the website after being notified of this Policy, you confirm that:

• You have read, understood, and agreed to Crown Trust’s collection, storage, use, and processing of your personal information in accordance with this Policy.
• The information provided is accurate, lawful, and authorized for your use.
• You consent to Crown Trust or its authorized personnel/partners contacting you via telephone, email, or other appropriate communication channels to provide services aligned with your registered request.
• You reserve the right to withdraw your consent, request rectification, restrict processing, or request erasure of your personal data pursuant to Section 9 below.

5. Third-Party Data Sharing

We share personal information strictly to the extent necessary and consistent with the disclosed purposes, including with:

• Advisory personnel, operations teams, or system administrators within Crown Trust.
• Developers or developer representatives, when necessary to confirm foreign ownership quotas, coordinate site visit schedules, or facilitate booking requests.
• Affiliated platforms within the Crown Trust ecosystem, solely when clients voluntarily opt-in to receive related content/services from these platforms.
• Technical service providers supporting CRM systems, data storage, email dispatch, website analytics, or system security.
• Competent state authorities upon receiving lawful requests in accordance with statutory regulations.

All data recipients are authorized to use the information solely within their assigned scopes of work, must implement appropriate security measures, and are strictly prohibited from selling, transferring, or misusing customer data.

6. Cookies, Pixels, and Tracking Technologies

The website may utilize cookies, tracking pixels, measurement tags, or similar technologies to:

• Record website visits and user interactions.
• Measure the performance of content and outreach campaigns.
• Optimize user experience.
• Detect technical errors or anomalous behavior.

You may adjust your browser or device settings to manage cookie preferences. Disabling cookies may impair certain features or functionalities of the website.

We do not intentionally transmit personally identifiable information (such as email addresses, phone numbers, or sensitive data) via URLs, URL parameters, or ad-tracking codes.

7. Data Retention Period

Personal data is retained for a period appropriate to the fulfillment of its collection purposes, client advisory and support needs, transactional relationships, internal administrative requirements, and statutory legal obligations.

When the data is no longer necessary, or upon a valid request for erasure from the data subject, we will erase, anonymize, or restrict processing of the data in accordance with statutory requirements and technical feasibility.

8. Direct Communications and Opt-Out Rights

We may send project updates, investment theses, market insights, or content relevant to your investment preferences via phone or email. If you wish to opt out of receiving such communications, please reach out through our “Contact Us” section to submit your request.

Upon receiving a valid request, we will update your opt-out status within our systems within a reasonable timeframe.

9. Rights of Data Subjects Regarding Personal Data

Pursuant to the Law on Personal Data Protection No. 91/2025/QH15 and its guiding instruments, you possess the following rights:

• Right to be informed: The right to be informed about the processing activities of your personal data.
• Right to give or withhold consent: The right to consent or withhold consent to the processing of personal data, except as otherwise provided by law.
• Right of access and rectification: The right to access, inspect, rectify, or request rectification of personal data.
• Right to withdraw consent: The right to withdraw consent previously granted.
• Right to erasure: The right to request the deletion of personal data.
• Right to restriction of processing: The right to request restriction on data processing.
• Right to data portability: The right to request the provision of personal data in a structured, commonly used format.
• Right to object: The right to object to data processing activities.
• Right to lodge complaints, denounce, or institute legal proceedings: The right to file complaints, denouncements, lawsuits, or claim damages if there are grounds to believe personal data has been unlawfully processed.
• Right to self-protection: The right to protect oneself in accordance with law, including demanding the cessation of processing deemed unlawful.

10. Protection of Children’s Data

11. Links to Third-Party Websites and Platforms

Our website may contain hyperlinks to external websites operated by developers, law firms, banks, social media platforms, or other third parties. This Privacy Policy does not apply to websites, applications, or platforms operated by third parties.

Clients are encouraged to review the privacy policies of third parties before submitting any information on those platforms.

12. Policy Updates

We reserve the right to amend or update this Privacy Policy from time to time to align with business operations, legal developments, or technological changes.

The latest version will be published on our website at https://crowntrustglobal.com/. Your continued use of the website, submission of information, or interaction with us following any updates shall be deemed as your acknowledgment and acceptance of the revised Policy, except where applicable laws explicitly require separate express consent.

13. Contact Information

For any inquiries, requests, complaints, or suggestions concerning this Privacy Policy or your personal data, please reach out to us via our contact page.

See also our Terms of Use, which govern the rest of your relationship with this website.